This Privacy Policy describes how Frozenbyte Oy (“Frozenbyte”, “we”, “us”) collects, uses, and handles your personal data when you use our games, websites, and related services (collectively, “Services”). By using our Services you agree to the practices described here.
We may update this policy from time to time. Please review it periodically — continued use of our Services after an update constitutes acceptance of the revised policy.
What data we collect
Most data we collect is anonymised and cannot be used to identify you. Personal data is only gathered in specific circumstances, for example:
- Recruitment — when you apply for a job at Frozenbyte.
- Playtesting — when you sign up or participate in a playtest programme.
- Crash reports — some games may transmit diagnostic information when they crash. This may include certain system details such as your computer name or installation folder path.
- Contact & support — when you email us, we store the information you provide in order to respond.
Most Trine PC editions do not automatically collect any data. Please refer to the specific game’s documentation or Steam store page for details.
How we use your data
We use the data we collect solely to operate and improve our Services — for example, to respond to support requests, process job applications, run playtests, and fix crashes. We do not use your data for advertising profiling or sell it to third parties.
Data sharing
We do not share your personal data with third parties without your consent, unless we are required to do so by law or in exceptional circumstances such as the detection or prevention of fraud or criminal activity.
Note that we cannot access or erase accounts or data held by external platforms such as Steam or Discord. For those, please contact the respective service directly.
Your rights
You have the right to request an overview of the personal data we hold about you, and to request correction or erasure of that data. To exercise these rights, contact us at [email protected]. Your request should include:
- A clear description of what data you want to inspect, correct, or erase.
- Your justification for the request (for erasure or correction).
- Your name and contact details so we can verify the request.
We will respond within one month. In complex cases we may extend this by up to two additional months, and will inform you if that is the case.
Game-specific privacy notes
Android: Trine 2: Complete Story for Android™ devices on Google Play™ does not collect any data of any kind.
PC: Trine Enchanted Edition, Trine 2: Complete Story, Trine 3: The Artifacts of Power, and Trine 4: The Nightmare Prince do not automatically collect data of any kind.
During the course of playing Trine 1–4, you may submit your computer’s hardware information as part of the crash reporting tool. This will transmit certain information and may include some personally identifiable data such as the computer name and installation folder of the game. We will only use this data for the purposes of technical analysis and fixing bugs, and we will not store it any longer than necessary for those technical purposes.
Data retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Support correspondence is retained for a reasonable period to assist with follow-up queries.
Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Contact
If you have questions about this policy or wish to make a data request, please contact us at [email protected].
Frozenbyte Oy
Krogiuksentie 17
00340 Helsinki, Finland
Further information
For further information, please read the relevant register-specific privacy policy: