Technical Support and General Inquiries
Press (review codes etc)
Please allow some time for replies. Also please note that due to the huge amount of outsourcing offers, we do not have time to reply to each and every one. If we need outsourcing we’ll be in touch.
YouTube channels/Twitch streamers etc – please make sure we can verify your email address somewhere on the pages. We get a lot of scam requests and will not reply to them.
If you want to work for us, please see our Jobs page.
GAME IDEAS OR PROPOSALS
Please do not send us your game ideas. We have a whole bunch of ideas of our own – more than enough to keep us busy for eternity. There are also legal reasons why we cannot accept unsolicited game ideas, so please do not send them.
We are fine with YouTube monetization using recorded video material from our games as long as the video is somehow related to the game(s) in question (e.g. review, preview, a Let’s Play, or some other similar type).
Also, it is allowed to use the music from the games in connection with videos related to our games. However music used outside of videos of our games is not allowed unless specific permission is requested (e.g. we need to see the video first).
Please send your video rights requests to:
You can email us:
We are also active on the Steam Community, so if you play our games on Steam, you can get in touch with us by posting there. The Steam Community is also a great place to find other people to discuss our games or find company for multiplayer. We also have our own forums.
- Shadwen Steam Community
- Trine Steam Community
- Trine 2 Steam Community
- Trine 3 Steam Community
- Shadowgrounds Steam Community
- Shadowgrounds: Survivor Steam Community
Check out the FAQs:
- Trine 2 FAQ (Win/Mac)
- Trine 2 Linux FAQ (temporary)
- Humble Frozenbyte Bundle FAQ (Trine, SG, SG Survivor Win/Mac/Linux)
When contacting our support, please include information about your computer (such as operating system – Windows, Mac, or Linux – and the graphics card model) and as many details about the problem as you can. Also remember to mention which version of the game you are playing, for example if you purchased your game through Steam, AppStore or PlayStation Store.