Technical support, general inquiries, and feedback
Press (review codes etc)
Business inquiries (for Has-Been Heroes publishing, contact GameTrust)
Studio visits, field trips, excursions and other events
Please allow some time for replies. Also please note that due to the huge amount of outsourcing offers, we do not have time to reply to each and every one. If we need outsourcing we’ll be in touch.
YouTube channels/Twitch streamers etc – please make sure we can verify your email address somewhere on the pages. We get a lot of scam requests and will not reply to them.
If you want to work for us, please see our Jobs page.
Please read through our Privacy Policy before contacting us.
POSTAL ADDRESS
Frozenbyte, Inc.
Krogiuksentie 17
00340 Helsinki
Finland
GAME IDEAS OR PROPOSALS
Please do not send us your game ideas. We have a whole bunch of ideas of our own – more than enough to keep us busy for eternity. There are also legal reasons why we cannot accept unsolicited game ideas, so please do not send them.
YOUTUBE VIDEOS & STREAMING
We are fine with YouTube monetization using recorded video material from our games as long as the video is somehow related to the game(s) in question (e.g. review, preview, a Let’s Play, or some other similar type).
Streaming of our released games is also allowed (including Twitch and other services).
Also, it is allowed to use the music from the games in connection with videos or streams related to our games. However using our games’ music separately on videos or streams not related to our games is not allowed unless specific permission is requested (e.g. we need to see the video first or approve the stream concept beforehand).
For other kinds of video/music rights requests, send them to: 
SUPPORT
You can email us:
We are also active on the Steam Community, so if you play our games on Steam, you can get in touch with us by posting there. The Steam Community is also a great place to find other people to discuss our games or find company for multiplayer.
- Nine Parchments Community
- Has-Been Heroes Steam Community
- Shadwen Steam Community
- Trine Steam Community
- Trine 2 Steam Community
- Trine 3 Steam Community
- Shadowgrounds Steam Community
- Shadowgrounds: Survivor Steam Community
Check out the FAQs:
When contacting our Support, please check our Privacy Policy and include information about your computer (such as operating system and the graphics card model) to your message together with as many details about the problem as you can. Also remember to mention which version of the game you are playing, for example if you purchased your game through Steam, AppStore or PlayStation Store.
